Frequent Questions

Common questions and answers about using Envora for service and environment management.

General

What is Envora?

Envora is a service management platform that helps teams track, manage, and understand services across multiple environments.

Who is Envora for?

Envora is designed for engineering teams, DevOps professionals, IT operations, and others who need to manage services across different environments.

Often times more importantly, however, it is designed for non-technical team members and product teams to gain a better view and understanding of the environments and the services that they own and interact with on a daily basis.

How do I get started with Envora?

See our Getting Started guide for instructions.

Account Management

How do I reset my password?

  1. Click your profile picture in the top-right corner
  2. Go to Account > Account
  3. Enter your current and new passwords
  4. Click “Update Password”
  5. Follow the instructions in the email you receive

How do I update my profile information?

  1. Click your profile picture in the top-right corner
  2. Go to Account > Account
  3. Update your information
  4. Click “Save Changes”

Billing

How do I update my payment method?

  1. Click your profile picture in the top-right corner
  2. Go to Account > Subscription > Manage Subscription
  3. Review your current subscription
  4. Click “Manage Billing”

How do I change my subscription plan?

  1. Click your profile picture in the top-right corner
  2. Go to Account > Subscription > Manage Subscription
  3. Review your current subscription
  4. Click “Manage Billing”

Support

Where can I get help?

How do I submit feedback?

  1. Go to Help
  2. Fill in the details
  3. Click “Send Feedback”

How do I report a bug?

  1. Go to Help
  2. Fill in the details
  3. Include steps to reproduce
  4. Click “Send Feedback”