· 2 min read
Why Ownership Matters
Why clear ownership is essential in a service catalog, and how Envora helps teams connect services, environments, and responsible teams
Introduction
Many teams struggle with ownership of their environments and services. This is a problem because it leads to a lack of clarity, accountability, visibility, and collaboration. It also leads to a lack of efficiency and velocity because teams are not able to work together effectively.
Why is it So Complex?
At its core, ownership is a contract between a team and a service. It is a contract that defines who is responsible for the service, what is the service’s SLA, who is on call for the service, and who is the service’s owner.
This may be simple in theory, but often times becomes complex in practice because it is not always clear who is responsible for what. As teams grow, the number of services and environments grows, and the complexity of the ownership contract grows. Before you know it, you have a complex web of ownership contracts that are difficult to understand and maintain.
What are the Symptoms of Weak Ownership?
There are often times easy to spot symptoms of weak ownership. Many companies resort to using spreadsheets to manage ownership. This is a problem because it is not scalable, it’s difficult to maintain, and it’s difficult to find the information you need when you need it.
How Envora Helps?
Envora helps by giving teams a common place to manage service ownership, environment ownership, and release context. Teams can create and update ownership records for their services and environments in a shared system that is easier to trust than a spreadsheet or stale wiki.
